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Privacy Policy
Effective Date: 06/06/2024
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1. Introduction
Welcome to artbyhotdogtelepathy.au (the “Website”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
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2. Collection of Personal Information
We may collect and hold personal information about you that is reasonably necessary for, or directly related to, one or more of our functions or activities. This includes:
Personal Details: Name, email address, contact information.
Transaction Information: Payment details, transaction history.
Website Usage: IP addresses, cookies, and other tracking technologies.
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3. Use of Personal Information
We use the personal information we collect for the following purposes:
- To provide and manage our services.
- To communicate with you, including responding to inquiries.
- To process transactions.
- To improve our website and services.
- For marketing purposes, including sending newsletters, unless you opt out.
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4. Disclosure of Personal Information
We may disclose your personal information to:
- Our employees, contractors, and third-party service providers for the purpose of providing our services to you.
- Law enforcement or regulatory bodies as required by law.
- Third parties with your consent.
​- We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
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We will not sell, trade, or rent your personal information to others.
5. Security of Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no data transmission over the internet can be guaranteed to be completely secure.
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6. Access to and Correction of Personal Information
You have the right to access and correct your personal information held by us. To request access or correction, please contact us using the details provided below. We will respond to your request within a reasonable period.
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7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience. You can control the use of cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.
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8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.
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9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be effective when we post the revised policy on our website. Your continued use of our website following the posting of changes constitutes your acceptance of such changes.
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10. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
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Returns Policy
Effective Date: 06/06/2024
At artbyhotdogtelepathy.au, we are committed to providing high-quality products and excellent customer service. This Returns Policy outlines your rights and our procedures for returns, in accordance with Australian law.
1. Your Rights Under Australian Consumer Law
Under the Australian Consumer Law, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
2. Change of Mind Returns
We do not accept returns for change of mind. All sales are final unless the item is faulty or significantly different from the description provided.
3. Return Eligibility
To be eligible for a return, your item must be:
Unused and in the same condition that you received it.
In the original packaging with all tags attached.
Accompanied by a receipt or proof of purchase.
4. Non-Returnable Items
Due to health and hygiene regulations, the following items cannot be returned:
Swimwear
5. Faulty or Damaged Items
If you receive a faulty or damaged item, please contact us within 30 days of receiving your order. We will arrange for a replacement, repair, or refund. You will need to provide proof of purchase and details of the fault or damage.
6. How to Return an Item
To return an item, please follow these steps:
Contact our customer service team at support@artbyhotdogtelepathy.au to initiate the return process.
Provide your order number, details of the item, and the reason for the return.
Our team will provide you with a return authorization and instructions on how to send your item back to us.
7. Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
8. Processing Your Return
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
9. Contact Us
If you have any questions about our Returns Policy, please contact us at:
Email: support@artbyhotdogtelepathy.au